SUBSCRIPTIONS FOR PARENTS
Membership of Parents in Touch is maintained by payment of a subscription which allows access to all available downloadable worksheets.
All subscriptions are for the use of the subscribing individual and their household using their registered email address and password. Sharing of accounts is not permitted. This user authority is for non-professional users for home use with their own family only. The subscriber undertakes to prevent their email address and password being used by other individuals and will take reasonable steps to ensure the email address and password is kept safe, for example by always logging out when using a shared computer. We operate a 'Reasonable Use' policy and reserve the right to monitor and restrict downloads to ensure fair usage both for our protection and to protect our users. Misuse of our system will result in termination of membership. Only one registration per person/household is permitted. The subscription excludes any separately chargable items e.g. eBooks.
Subscriptions are for a period of one year or longer as stated at the time of payment and generally are non-refundable (see Refund Policy below.)
We reserve the right to change the price of the subscription, or offers, at any time. All transactions are performed in GB pounds (£). The price includes VAT where applicable. Please note that we do not issue receipts or VAT invoices - confirmation of payment is by email from PayPal.
Normally, access is provided immediately following completion of the on-line payment process. However, it is possible that in some circumstances, for technical or other reasons, a delay may be experienced.
Whereas a personal subscription is designed for parents at home and does not permit use within schools, by private tutors or in other organisations a subscription for teachers is separately available. The Teacher Subscription offers no advantage to a parent.
We reserve the right to suspend any subscription where unauthorised use occurs e.g. if parent subscribers use or appear to use the resources professionally.
The Teacher Subscription allows you, as an education professional, to view or download up to 250 worksheets per year and use the resources in school and at home with your own children.
The Teacher Subscription allows photocopying of worksheets for use in school but the copyright notices must remain intact at all times. Most worksheets are in .pdf format and they must be retained and used in that format. It does not permit distribution through school websites. The permission to use expires when the teacher subscription is terminated. This permission does not extend to our eBooks, which are marketed separately.
Viewing a document counts towards your download limit, as once viewed it can be saved or printed by you. We recommend that you immediately save any viewed documents to your own computer because downloading the same worksheet again will count against your download limit. The term 'teacher' covers everyone using the site in a professional teaching capacity (whether paid or unpaid) e.g. TAs, childminders, tutors etc. (Home educators are encouraged to subscribe as a parent as a teacher subscription offers no advantage to them.) Schools subscribing to the site are required to hold a teacher subscription. Anyone registering as a teacher will only be able to hold a teacher subscription, unless a change is agreed by us.
If you register using a school email address (or other professional address e.g. tutoring agency, nursery, childminder etc) your subscription will be deemed to be that of a teacher and a download limit of 250 will be applied unless you contact us to request otherwise prior to subscribing - any change will be at our discretion. If you initially register as a teacher or with a school email address, then re-register as a parent with a different email address, we reserve the right to impose a download limit of 250 on your subscription unless you contact us prior to subscribing and we agree to allowing a parent subscription before you pay.
eBooks are for home use by the purchasing individual only. If you wish to use eBooks in schools or for other professional use, please contact us.
ANNUAL SUBSCRIPTION UPGRADE
If you need more worksheets than your annual subscription allows you can buy a discounted upgrade which will allow more worksheets to be downloaded. The upgrade is available by clicking on 'Subscribe' after logging in. The balance of your download allowance is preserved across the annual subscription renewal date as long as your annual subscription is renewed.
SALE OF DIGITAL SERVICES TO EU CONSUMERS
We sell digital services (downloadable documents) to consumers in EU countries. We are obliged by EU regulation to account for the appropriate VAT rate prevailing in the country location of the consumer. Hence, we reserve the right to charge different prices for our digital products dependent on the consumer's location. Special subscription offers and the standard Teacher subscription are not available to residents of EU countries other than the UK; the full price subscription will be charged.
We use the term 'worksheet' as a generic term to cover all the downloadable resources available on Parents in Touch. This includes links to recommended online resources, software and books.
Opening or viewing a worksheet (or other resource) is counted as a download, whether you choose to save the worksheet or not, this is because the worksheet needs to be downloaded to view it. If you view or download the same worksheet a number of times, in different sessions, this will count against your download limit. We advise you to save the downloads to an easily accessible location on your computer if you wish to view them again at a later date.
All the downloadable resources on www.parentsintouch.co.uk are accessible through the Worksheet Finder. We are constantly upgrading and improving the site and content may be removed at any time. We cannot guarantee that every resource will always remain available.
RECURRING PAYMENTS - ANNUAL SUBSCRIPTIONS
By agreeing to pay by credit/debit card or by PayPal account for the annual subscription you are agreeing to allow PayPal to take subsequent annual subscription payments automatically without further notification.
CANCELLATION OF SUBSCRIPTION - PAYPAL
Use your PayPal account to cancel your recurring annual payment.
If you would like to cancel your Subscription, log in to your PayPal account. If the Parents in Touch Pre-approved payment transaction is not visible on the ‘Summary’ page, click on ‘Activity’, then select ‘Advanced filters’ and select ‘Pre-Approved Payments’ in the drop-down list. Click on the Parents in Touch Pre-approved payment transaction then click on ‘Manage Parents in Touch payments.’ This shows the Subscription details. To cancel future payments click on ‘Cancel.’ Confirm by selecting ‘Cancel Plan.’ Cancelling your Subscription will stop all future scheduled payments. However, your membership of Parents in Touch will continue up to the subscription anniversary date.
CANCELLATION OF SUBSCRIPTION - WORLDPAY
We no longer use the services of WorldPay for new subscriptions. If you have an extant subscription with WorldPay and wish to check your FuturePay agreement details, cancel the agreement or make changes to your card, contact or username/password details, login to the Shopper Agreement / Shopper Management System at www.worldpay.com. You will need your WorldPay username/password details which were provided to you when you took out the subscription. See your WorldPay FuturePay Confirmation email sent at the time - we do not have access to this information and requests for reminders should be addressed to WorldPay.
When your annual subscription is cancelled your membership of Parents in Touch will continue up to the subscription anniversary date.
Saver (3 Yr) PAYMENT AND SPECIAL OFFERS
The Saver three year payment (no longer offered) is a one-off payment. You will receive a reminder from us at the end of the three years, inviting you to re-subscribe.
Discount codes, which we offer periodically, must be used at the time of purchase. The discount cannot be applied retrospectively.
EU regulation states that customers have the right to cancel a purchase within 7 days with the exception of services that start before this cooling off period. Membership of Parents in Touch is a service which provides immediate access to all on-line content so you are not entitled to a refund after the service has started. Hence, before paying, please ensure you are satisfied with the type of content offered by membership. Refunds cannot be made when recurring subscriptions are paid in accordance with the agreement you set up with PayPal/WorldPay.
The administrative cost of refunding, which would be passed to you, is higher than the cost of the subscription. We do not refund unused years of membership where you have taken up a special offer to pay for multiple years.
Notwithstanding, refunds may be considered at the discretion of Parents in Touch where a customer was unable to receive the service for technical or other reasons.
By registering your email address with Parents in Touch you agree to receive regular Newsletters providing updates on new content. You must be over 18 to register your details with us. We never share email addresses with third parties.
You may opt out of this service at any time by clicking on the Unsubscribe or Opt-out link in the Newsletter. Please allow 14 days for your request to be actioned.
COMMUNICATION BY EMAIL
Our prime means of communication is by email. We do not spam. We hate email spam as much as you do. However, in order for us to communicate with you effectively by email please enter the following email addresses in your email address book, "safe senders", white list or equivalent, to ensure our emails to you are not trapped by an over enthusiastic spam filter.
Failure to do this could lead to important information not getting to you. For example, a password reminder requested by you might be consigned to your spam/junk mail box.
The Parents in Touch web site is provided for your general information. The information contained on this site should not be treated as a substitute for medical, legal or other professional advice.
We will use reasonable efforts to ensure the accuracy of the content and proper operation of the Parents in Touch website, but we cannot guarantee that errors will not occur, nor do we accept responsibility for the consequences of such errors. We welcome feedback if you have found an error, and we will try to correct any verified errors.
We reserve the right at any time to change, add or delete any of the content of the site.
LINKS TO OTHER SITES
Whilst we have taken all reasonable precautions to ensure our material is free of "malware"we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this or other web sites.
Information, including worksheets, that is copyright to Parents in Touch may be downloaded or printed for the personal use of the subscriber only. This permission is extended for use within schools or for private tutoring only by purchase of a Teacher Subscription. All printed output must retain the Copyright acknowledgement. No material may be resold or used for commercial purposes.
Parents in Touch contains public sector information licensed under the Open Government Licence v3.0. Some images are "Used with permission from Microsoft." We also used material licensed under the Creative Commons Licence.
DATA PROTECTION POLICY
Your privacy is important to us. The information we collect from you on registration will never be supplied to anyone outside Parents in Touch without first obtaining your consent, unless we are obliged by law to disclose it.
When you supply any personal information to Parents in Touch we have legal obligations towards you in the way we deal with that data. Any information you provide to Parents in Touch will only be used within Parents in Touch. We will never sell or share our members email addresses.
Subscription payments are made on-line through a secure payment gateway (PayPal) - which securely verifies card details. Your personal credit/debit card or account information is input to a secure server and is not managed by us. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure any information we collect on-line.
Your children's privacy is of importance to us. We never knowingly collect or maintain information on our web site from those who are under 18. Our web site is designed for use by parents, carers, teachers or other professionals.
These Terms and Conditions constitute the agreement under which you use this web site. This agreement and the use of this web site is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this web site.
HOW TO CONTACT US
Registered Office: Parents in Touch, Hilden Park House, 79 Tonbridge Road, Hildenborough, Tonbridge, Kent TN11 9BH, United Kingdom